Shipping Policy
Thank you for supporting Ghanaian artisans through MadeinGhanaShop! We are committed to ensuring your orders are processed and delivered to you as efficiently as possible. Please read the following shipping policy carefully.
1. Processing Time:
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Once your order is received and payment is confirmed, we typically require 1-3 business days to process your order. This includes order verification, packaging, and preparing your items for shipment.
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Please note that processing times may be slightly longer during peak seasons or for uniquely handcrafted items that require additional preparation time. If there is a significant delay, we will notify you via email.
2. Shipping Methods and Delivery Times:
We partner with reliable shipping carriers to deliver your orders. The following shipping methods are available, and you can select your preferred option at checkout:
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Standard Shipping (Ghana Post): This is our free shipping option. Deliveries via Ghana Post are standard shipments and typically take approximately 7 to 21 business working days depending on your location within Ghana and for international destinations. Please be aware that delivery times can vary significantly based on postal service efficiency in different regions.
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Express Shipping (DHL): For faster delivery, you may select our express shipping option via DHL. This service typically takes 3 to 7 business working days for both domestic and international destinations. Please note that express shipping with DHL comes at an additional cost, which will be calculated and displayed at checkout.
Please remember that the delivery times provided are estimates and are calculated in business working days (Monday to Friday, excluding public holidays). Delays may occur due to factors beyond our control, such as customs clearance, logistical issues, or unforeseen circumstances.
3. Shipping Costs:
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Shipping costs are calculated based on the weight of your order, the destination, and the shipping method selected at checkout.
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You will be able to view the exact shipping costs before finalizing your order.
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We may occasionally offer free shipping promotions for orders meeting certain criteria. Please check our website for any current offers.
4. Order Tracking:
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Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website, where you can track the progress of your shipment.
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Please allow up to 24 hours for the tracking information to become available.
5. Customs, Duties, and Taxes (for International Orders):
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For international orders, please be aware that your order may be subject to import duties, taxes, and other customs charges levied by your country's customs authorities.
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These charges are the responsibility of the customer. MadeinGhanaShop has no control over these charges and cannot predict what they may be.
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We recommend that you check with your local customs office for information on potential import duties and taxes before placing your international order.
6. Shipping Address:
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Please ensure that you provide a complete and accurate shipping address during checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses.
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If you need to make changes to your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once the order has been processed.
7. Lost or Damaged Packages:
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While we take utmost care in packaging your order securely, damages or losses during shipping can occasionally occur.
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If your package arrives damaged, please take photos of the damaged packaging and the damaged items immediately and contact us within 7 days of receiving the package. We will work with the shipping carrier to resolve the issue.
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If your package is lost in transit, please contact us after the estimated delivery timeframe has passed. We will initiate an investigation with the shipping carrier. Please note that investigations can take some time.
8. Contact Us:
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If you have any questions or concerns regarding our shipping policy or your order, please do not hesitate to contact us through the channels provided on our website.
Thank you for shopping at MadeinGhanaShop and supporting Ghanaian craftsmanship!